German Customer Account Manager - Huntingdon


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2019-10-08 15:53:551970-01-01TM Resourcing
Job TypePermanent full-time
LocationHuntingdon
AreaHuntingdon and Peterborough, EnglandHuntingdon
SectorCommercial - Customer Service
Salary£19500 - £21450 per annum
Start DateASAP
Job RefDB302859_1570550035
Job Views10
Description

German Customer Account Manager - Huntingdon

37.5 hours a week, 19.5k salary plus 10% bonus subject to hittng targets.

SPC Verlag Customer Services:

To maintain and develop relationships with over 200 planner customers. To ensure that all orders placed are processed and dealt with in a timely manner and delivered to school on time.

Responsibilities:

  • Being able to deliver excellent customer service to our customers and enjoy dealing with people

  • Have exceptional knowledge of our products and services, in particular planners

  • The ability to use our CRM and order database to ensure all information is kept up to date (Training given)

  • Entering planner and other jobs onto the order database and ensuring the information is current throughout the production process

  • Tracking jobs throughout their progress

  • Checking proofs where necessary

  • Proof reading proofs where necessary

  • Being able to provide a concise quote for various products where necessary

  • The ability to use our online proof reading system Workfront ( training given)

  • Assisting the customers using Workfront with any questions they have

  • Have a problem solving attitude, being able to deal with all types of queries, complaints and problems

  • Being able to communicate with customers by telephone, email and mail

  • Updating the customer user information on the database - daily

  • Ensuring dispatch information is up-to-date

  • Supporting the customer services manager, supervisor and fellow colleagues where needed

  • Other tasks as required from time to time

Hours of work: 8.00 until 16.00 (1/2 hour for lunch)

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